Schaeffer Homes - Service Online Solution

(800) 334-9143

For assistance AFTER weekday business hours (EST) or on weekends, please email warrantysupport@qbwc.com. If this inquiry is an EMERGENCY outside of regular business hours, please review the contact info below, and after contacting the appropriate emergency trade partner, please also enter the issue in the SOS portal. Please keep in mind, if your home is no longer under warranty or the issue was caused by homeowner negligence, the below trade partners may require payment. Total loss of electricity not due to inclement weather or associated with the utility company, Brother’s Electric 610-359-3742. Total loss of heat during extreme cold or plumbing leak that requires the entire water supply to be shut off, B&R Mechanical 609-381-4402.